Data controller
This notice explains how Home Sources Trading Company (شركة مصادر المنزل للتجارة), operating Bimokook in Saudi Arabia, processes personal data when you visit bimokook.com, make a purchase, or contact customer support. This version covers the Saudi store; other markets may have a different responsible entity.
Data we collect
We may process your name, phone number, email, delivery addresses, orders, invoices, payment status, correspondence, support requests, account preferences, saved addresses, wishlists, and product reviews. Technical data may include IP address, browser characteristics, session identifiers, and website activity where permitted.
Purposes and legal bases
We use data to provide shopping services, process and confirm payments, arrange delivery or pickup, handle returns, issue invoices, verify accounts, respond to inquiries, prevent fraud, and comply with applicable laws. Optional marketing and analytics processing takes place only where a suitable legal basis or consent exists. You may withdraw consent where consent is relied upon.
Payment, delivery and service providers
Electronic payments are handled through our enabled payment-service providers. Do not share full payment-card details through customer support messages. We may provide the necessary order, phone, and address details to carriers, pickup services, hosting providers, email and messaging services, account verification providers, and technical support providers so they can deliver their services under appropriate safeguards.
Cookies and marketing technologies
Essential storage and cookies are used to operate the website, shopping cart, security features and sessions. Optional measurement and advertising tools may include Snapchat, TikTok, Meta or Google when enabled and permitted. You can choose whether to allow Snapchat marketing tracking and revisit your choice through the website's Privacy choices link. Browser settings can also limit cookies.
Transactional and promotional messages
We may send necessary order, payment, delivery and account security messages via SMS, WhatsApp or email. Optional promotions are sent in accordance with your preferences and applicable legal requirements; you can opt out of promotional messages without losing essential order notifications.
Retention and security
We retain personal data only as needed to provide services, meet accounting, tax and legal requirements, resolve disputes, and fulfil relevant business purposes. Data is then deleted or anonymized when appropriate and legally permitted. We use reasonable access controls and safeguards, although no internet service can guarantee absolute security.
International transfers
Some technical, payment and communication providers may process or access data outside Saudi Arabia. Any such transfer is subject to the applicable Saudi personal data protection requirements and safeguards.
Your privacy rights
Subject to Saudi law, you may request information about processing, access to or a copy of your data, correction of inaccurate records, erasure where legally available, or withdrawal of consent-based processing. Certain requests may be restricted by legal recordkeeping or other obligations. You may also complain to the competent regulator under applicable law.
Minors and external links
Purchases should be made by persons legally permitted to transact, or under appropriate guardian supervision. External websites linked from Bimokook maintain their own privacy practices.
Contact and policy changes
For privacy requests, contact Bimokook through the customer-support channels published in the store or through communications associated with your order. Any official support email configured in store settings will appear on this page. We may update this policy when our services or legal obligations change; the published version shows its last update.