Scope and seller
These terms govern the Saudi Bimokook online store at bimokook.com, operated by Home Sources Trading Company (شركة مصادر المنزل للتجارة). Saudi consumer and e-commerce laws apply, and nothing here limits mandatory consumer rights.
Accounts and orders
Depending on the store configuration, you may be able to buy as a guest or use an account shared with the Bimokook app. Please provide accurate delivery and contact details, protect your account, and review items, quantities, address, delivery or pickup option, and the total before confirming your order.
Prices, VAT and promotions
Saudi store prices are quoted in Saudi riyals. VAT is included where applicable according to the product and checkout details. Shipping charges and eligible discounts are shown before purchase confirmation. Promotions may have minimum order values, product eligibility, validity periods, redemption limits, and stacking restrictions disclosed at checkout.
Product information and availability
We work to keep product descriptions, images, prices and inventory accurate. Minor visual differences may occur across displays. If a material mistake affects price, availability or description, we will explain the issue and your options to proceed or cancel and obtain a refund where applicable. Adding an item to a cart does not guarantee reservation.
Payment and order confirmation
Available methods are presented at checkout and may include payment cards, Apple Pay and cash on delivery, depending on the order and address. An electronic payment is confirmed only once the payment provider and our system confirm success. If you are charged without receiving a confirmed order, contact support so the transaction can be investigated and reconciled or refunded as appropriate.
Shipping and pickup
Available shipping or branch pickup options, charges and addresses are displayed at checkout. Estimated delivery times may change due to stock, carriers or other events; we aim to communicate expected delays. Under applicable Saudi e-commerce rules, consumers may have cancellation and refund rights where delivery or performance is delayed beyond 15 days, subject to the agreed delivery date and applicable exceptions.
Returns and exchanges
Under the Saudi E-Commerce Law and its exceptions, consumers generally have a seven-day right to terminate an eligible purchase and return goods that have not been used or benefited from, counted from receipt. Statutory exceptions can include made-to-order goods and other legally excluded items. Faulty or misdescribed products remain subject to applicable statutory warranty and consumer remedies independently of this ordinary return window. Returns and refunds are processed in accordance with the original payment method, applicable law and the circumstances of the request.
Warranty and support
Applicable statutory or manufacturer warranties may apply according to the product, invoice and accompanying documentation. Nothing in these terms excludes rights relating to defects, non-conformity, or other obligations that cannot legally be waived.
Reviews and user content
Where reviews are available, contributions must reflect genuine experiences and must not infringe privacy, other rights, or laws. We may moderate or remove prohibited or misleading contributions without restricting legal consumer remedies.
Intellectual property and acceptable use
Store branding, images and content are protected by applicable rights. Unauthorized commercial copying, fraudulent activity, or interference with site security or availability is prohibited.
Privacy and communication
Our published Privacy Policy explains how we process personal data. Necessary order and security communications may be sent via the contact channels you provide. For assistance, use the support options published on the Bimokook website or in your order communications.
Amendments and disputes
We may publish amended terms for future transactions, with an updated date; later terms do not retroactively remove legal rights attached to completed purchases. Saudi law governs and disputes are subject to the competent authorities in Saudi Arabia, without restricting statutory complaint rights.